Delivery & Returns

DELIVERY

 

IMPORTANT MESSAGES:

- Order preparation: Please note that our team prepares your packages from Monday to Friday, from 8 a.m. to 4 p.m. Orders are processed within 24 hours of confirmation by email, and packages are delivered once a day in the early afternoon to the selected carrier.

Please note that due to increased activity, preparation may take longer than usual. However, we are doing everything possible to ensure your orders arrive on time.

- The Post Office:

-- as of 1/11/2020, a tax of €5 excluding VAT per package will be applied to each shipment to overseas destinations.

>> You can find out more here .

We draw your attention to the importance of delivery on first presentation .

- Mondial Relay remains available. However, as not all relay points have reopened, we invite you to consult the list on the Mondial Relay website > Find a relay point .

Packages that remain at closed relay points will be repatriated to active relay points and the recipients will be notified.

METROPOLITAN FRANCE, MONACO, CORSICA & BELGIUM

DELIVERY METHOD

TIME LIMIT

PRICE

At a relay point by Mondial Relay

2 to 3 working days

€3.90

And free with purchases of €50 or more

Standard by Colissimo

2 to 3 working days

€3.90

And free with purchases of €50 or more

Express 24h by Chronopost

24 to 48 hours

€9.95

And €5.95 from €80 of purchase

 

OVERSEAS

Guadeloupe, Martinique, Mayotte, New Caledonia, Reunion, Saint-Martin, Saint-Barthélemy, Saint-Pierre-et-Miquelon, Wallis-et-Futuna, French Guiana,

French Polynesia, French Southern Territories

TIME LIMIT

PRICE

5 to 8 working days

€9.90

And €4.90 from €80 of purchase

 

EUROPE - ZONE 1

Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, United Kingdom

DELIVERY METHOD

TIME LIMIT

PRICE

Home delivery

2 to 5 working days

€3.90

And free with purchases of €50 or more

 

EUROPE - ZONE 2

Austria, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Czechia, Malta, Poland, Romania, Slovakia, Slovenia, Sweden

DELIVERY METHOD

TIME LIMIT

PRICE

Home delivery

2 to 8 working days

€9.90

And free from 80 € of purchase

 

EUROPE - ZONE 3

Iceland, Norway, Switzerland, Ukraine

DELIVERY METHOD

TIME LIMIT

PRICE

Home delivery

2 to 8 working days

€9.90

And free from 80 € of purchase

 

MAGHREB

Algeria, Morocco, Tunisia, Algeria, Morocco, Tunisia

DELIVERY METHOD

TIME LIMIT

PRICE

Home delivery

4 working days

€13.90

And free from 80 € of purchase

 

REST OF THE WORLD

DELIVERY METHOD

PRICE

Home delivery

€19.90

And at €9.90 from €200 of purchase

And free from 500 € of purchase