Delivery & Returns
DELIVERY
IMPORTANT MESSAGES:
- Order preparation: Please note that our team prepares your packages from Monday to Friday, from 8 a.m. to 4 p.m. Orders are processed within 24 hours of confirmation by email, and packages are delivered once a day in the early afternoon to the selected carrier.
Please note that due to increased activity, preparation may take longer than usual. However, we are doing everything possible to ensure your orders arrive on time.
- The Post Office:
-- as of 1/11/2020, a tax of €5 excluding VAT per package will be applied to each shipment to overseas destinations.
>> You can find out more here .
We draw your attention to the importance of delivery on first presentation .
- Mondial Relay remains available. However, as not all relay points have reopened, we invite you to consult the list on the Mondial Relay website > Find a relay point .
Packages that remain at closed relay points will be repatriated to active relay points and the recipients will be notified.
METROPOLITAN FRANCE, MONACO, CORSICA & BELGIUM
|
DELIVERY METHOD |
TIME LIMIT |
PRICE |
|
At a relay point by Mondial Relay |
2 to 3 working days |
€3.90 And free with purchases of €50 or more |
|
Standard by Colissimo |
2 to 3 working days |
€3.90 And free with purchases of €50 or more |
|
Express 24h by Chronopost |
24 to 48 hours |
€9.95 And €5.95 from €80 of purchase |
OVERSEAS
Guadeloupe, Martinique, Mayotte, New Caledonia, Reunion, Saint-Martin, Saint-Barthélemy, Saint-Pierre-et-Miquelon, Wallis-et-Futuna, French Guiana,
French Polynesia, French Southern Territories
|
TIME LIMIT |
PRICE |
|
5 to 8 working days |
€9.90 And €4.90 from €80 of purchase |
EUROPE - ZONE 1
Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, United Kingdom
|
DELIVERY METHOD |
TIME LIMIT |
PRICE |
|
Home delivery |
2 to 5 working days |
€3.90 And free with purchases of €50 or more |
EUROPE - ZONE 2
Austria, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Czechia, Malta, Poland, Romania, Slovakia, Slovenia, Sweden
|
DELIVERY METHOD |
TIME LIMIT |
PRICE |
|
Home delivery |
2 to 8 working days |
€9.90 And free from 80 € of purchase |
EUROPE - ZONE 3
Iceland, Norway, Switzerland, Ukraine
|
DELIVERY METHOD |
TIME LIMIT |
PRICE |
|
Home delivery |
2 to 8 working days |
€9.90 And free from 80 € of purchase |
MAGHREB
Algeria, Morocco, Tunisia, Algeria, Morocco, Tunisia
|
DELIVERY METHOD |
TIME LIMIT |
PRICE |
|
Home delivery |
4 working days |
€13.90 And free from 80 € of purchase |
REST OF THE WORLD
|
DELIVERY METHOD |
PRICE |
|
Home delivery |
€19.90 And at €9.90 from €200 of purchase And free from 500 € of purchase |
