Delivery & Returns
DELIVERY
IMPORTANT MESSAGES:
- Order preparation: Please note that our team prepares your packages from Monday to Friday, from 8 AM to 4 PM. Orders are processed within 24 hours following the confirmation received by email, and packages are handed over once a day in the early afternoon to the selected carrier.
Attention, in case of increased activity, preparation may take longer than usual. However, we are doing everything possible to ensure your orders arrive on time.
- La Poste:
-- starting from 11/1/2020, a tax of €5 excluding VAT per parcel will be applied to each shipment to overseas destinations.
>> You can learn more here.
We draw your attention to the importance of first presentation delivery.
- Mondial Relay remains available. However, since not all pickup points have reopened, we invite you to check the list on the site Mondial Relay > Find a pickup point.
Parcels that remained in closed pickup points will be transferred to active pickup points and recipients will be notified.
MAINLAND FRANCE, MONACO, CORSICA & BELGIUM
|
DELIVERY METHOD |
TIMEFRAMES |
PRICE |
|
At pickup point by Mondial Relay |
2 to 3 business days |
3,95 € And €1.90 from €50 purchase |
|
Standard by Colissimo |
2 to 3 business days |
3,90 € And free from €50 purchase |
|
Express 24h by Chronopost |
24h to 48h |
9,95 € And €5.95 from €80 purchase |
OVERSEAS
Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, Saint Martin, Saint Barthélemy, Saint Pierre and Miquelon, Wallis and Futuna, French Guiana,
French Polynesia, French Southern Territories
|
TIMEFRAMES |
PRICE |
|
5 to 8 business days |
9,90 € And €4.90 from €80 purchase |
EUROPE - ZONE 1
Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, United Kingdom
|
DELIVERY METHOD |
TIMEFRAMES |
PRICE |
|
Home delivery |
2 to 5 business days |
3,90 € And free from €50 purchase |
EUROPE - ZONE 2
Austria, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Czech Republic, Malta, Poland, Romania, Slovakia, Slovenia, Sweden
|
DELIVERY METHOD |
TIMEFRAMES |
PRICE |
|
Home delivery |
2 to 8 business days |
9,90 € And free from €80 purchase |
EUROPE - ZONE 3
Iceland, Norway, Switzerland, Ukraine
|
DELIVERY METHOD |
TIMEFRAMES |
PRICE |
|
Home delivery |
2 to 8 business days |
9,90 € And free from €80 purchase |
MAGHREB
Algeria, Morocco, Tunisia, Algeria, Morocco, Tunisia
|
DELIVERY METHOD |
TIMEFRAMES |
PRICE |
|
Home delivery |
4 business days |
13,90 € And free from €80 purchase |
REST OF THE WORLD
|
DELIVERY METHOD |
PRICE |
|
Home delivery |
19,90 € And €9.90 from €200 purchase And free from €500 purchase |
