Delivery & Returns
DELIVERY
IMPORTANT MESSAGES:
- Order preparation: Please note that our team prepares your packages Monday to Friday from 8 a.m. to 4 p.m. Orders are processed within 24 hours of the confirmation received by email, and packages are handed over once a day in the early afternoon to the selected carrier.
Please note that in the event of increased activity, preparation may take longer than usual. However, we are doing everything possible to ensure that your orders arrive on time.
- La Poste:
-- from 11/1/2020, a €5 excluding VAT tax per package will be applied to each shipment to overseas destinations.
>> You can find out more here.
We would like to draw your attention to the importance of delivery on the first attempt.
- Mondial Relay remains available. However, as not all pickup points have reopened, we invite you to consult the list on the Mondial Relay > Find a pickup point website.
Packages that remained at closed pickup points will be transferred to active pickup points, and recipients will be notified.
MAINLAND FRANCE, MONACO, CORSICA & BELGIUM
|
DELIVERY METHOD |
DELIVERY TIMES |
PRICE |
|
At a Mondial Relay pickup point |
2 to 3 business days |
3,95 € And €1.90 for purchases of €60 or more |
|
Standard by Colissimo |
2 to 3 business days |
3,90 € And free for purchases of €60 or more |
|
24-hour Express by Chronopost |
24 to 48 hours |
9,95 € And €5.95 for purchases of €80 or more |
OVERSEAS TERRITORIES
Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, Saint Martin, Saint Barthélemy, Saint Pierre and Miquelon, Wallis and Futuna, French Guiana,
French Polynesia, French Southern Territories
|
DELIVERY TIMES |
PRICE |
|
5 to 8 business days |
9,90 € And €4.90 for purchases of €80 or more |
EUROPE - ZONE 1
Germany, Italy, Luxembourg, the Netherlands, Portugal, Spain, United Kingdom
|
DELIVERY METHOD |
DELIVERY TIMES |
PRICE |
|
Home delivery |
2 to 5 business days |
3,90 € And free for purchases of €60 or more |
EUROPE - ZONE 2
Austria, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Czechia, Malta, Poland, Romania, Slovakia, Slovenia, Sweden
|
DELIVERY METHOD |
DELIVERY TIMES |
PRICE |
|
Home delivery |
2 to 8 business days |
9,90 € And free for purchases of €80 or more |
EUROPE - ZONE 3
Iceland, Norway, Switzerland, Ukraine
|
DELIVERY METHOD |
DELIVERY TIMES |
PRICE |
|
Home delivery |
2 to 8 business days |
9,90 € And free for purchases of €80 or more |
MAGHREB
Algeria, Morocco, Tunisia, Algeria, Morocco, Tunisia
|
DELIVERY METHOD |
DELIVERY TIMES |
PRICE |
|
Home delivery |
4 business days |
13,90 € And free for purchases of €80 or more |
REST OF THE WORLD
|
DELIVERY METHOD |
PRICE |
|
Home delivery |
19,90 € And €9.90 for purchases of €200 or more And free for purchases of €500 or more |
