Your frequently asked questions

What is the Epycure loyalty program?

The Epycure VIP Club loyalty program was designed for wellness enthusiasts. As a member, you earn points with every order and achieve statuses (Help Up, Boost Up, Love at First Sight) that grant you access to discounts and numerous exclusive benefits. This program is reserved for Epycure VIP Club members, offering a unique experience and rewards for your commitment to our natural food supplement treatments.

How do I access the Epycure VIP Club?

How to earn points?

How can I check my points balance?

When are my points visible in my account?

How do I use my points?

Can points expire?

How is my status calculated?

How do I know my status?

How long is my status maintained?

What happens if I cancel or return my order?

I ordered with 2 different email addresses, can I merge my points?

Does the loyalty program work at the point of sale?

I was a customer before the program went live, are my previous orders counted?

Can I access other benefits if I refer a friend?