Today, we are going to meet Paul-Etienne (Paulette for those close to her).
Co-founder of Epycure, he is always listening, bends over backwards to help others and best satisfy our customers.
He is clearly addicted to chocolate 🍫 (but you shouldn't say it), always has energy 😁 and shares his journey and inspirations with us.
Paulette, can you briefly tell us about your background?
I grew up in Versailles in a family of 5 children and I am the youngest.
I was fortunate to have a family made up of inspiring people who always supported me in my entrepreneurial choices.
After my baccalaureate, I joined Assas Paris II in economics and management, then 2 years later I joined the Magistère Banque Finance at the same university where I specialized in corporate finance. During my internships, I particularly enjoyed meeting entrepreneurs and it was at this precise moment that I wanted to position myself on the other side of the table . I decided to join ESCP to follow a specialized master's degree in entrepreneurship and at the same time I launched Massage Chouette, a therapeutic massage service in companies carried out by physiotherapists.
At the end of 2018, I left Massage Chouette to found Epycure with Angélique and Marc.
What do you do at Epycure?
I am responsible for all operations, customer relations, products, technology, and administrative and financial matters.
It’s cross-functional and extremely enriching, because our work involves dealing with very different trades:
- logisticians to implement all the tedious processes due to complex customization constraints,
- developers who don't necessarily have the same language as us,
- manufacturers and nutrition experts who are not used to working with young people who want to shake up the sector,
- the Founders Future teams with whom we continuously improve all operational processes, meet numerous candidates in order to recruit the talents who will make up the team of tomorrow and a host of other exciting topics.
Why is customer relationship essential?
It's obviously essential, as we're the first point of contact with interested parties/customers. Marketing teams aim to establish a benchmark brand while optimizing acquisition, activation, and retention. It's at the activation and retention levels that customer relations must be impeccable to deliver an exceptional experience.
Let’s move on to you, what is your wellness routine?
Wake up early to give yourself time to have some time. I take advantage of this time to write, exercise, stretch, and make myself a good cup of coffee. During the day, I structure my tasks to get as much rhythm as possible. The ideal is to finish with a game of tennis with my brothers. Then a drink with my loved ones :)
The next feel-good dream you want to achieve?
I've never gone far. It's a frustration I've carried around for a long time. I haven't lived anywhere other than Paris. I love Paris, but I'd like to experience something different, discover another culture.
What is the object that is closest to your heart and why? Can you tell us its story?
I have two: my tennis racket and my DJ headphones. They are two passions:
- Tennis is a family heritage that we share with my father and brothers. We love to play it and talk about it.
- my DJ headphones for several reasons:
- I love music, listening to it and sharing it - I'm currently listening to a gem that I recommend - Talisman - Air (they come from Yvelines❤️)
- he accompanied me everywhere, DJing was my first steps as an entrepreneur, I mixed a lot and loved playing hundreds of parties - it gave me a taste for entrepreneurship, it was a great adventure. I learned a lot from it.
What is your last moment of pleasure?
We have themed dinners, we really have a lot of fun! We dress up with whatever we have on hand and get into our roles :) The last one was yesterday and the theme was French bistro: parsley ham, egg mayo, black pudding, cheese platter (my passion) and a failed flank!
Fireplace, French playlist, good red wine and bed.
What is your must-see feel-good address?
My tennis club in Montrouge, without a doubt! It's my absolute favorite; I can't wait to hit the ball with my big brothers.
The last one before we leave, if you had to be a plant, a vitamin or a mineral? And why?
I fall asleep wherever I want, whenever I want, so valerian!
