Your frequently asked questions

What is the Epycure loyalty program?

The "Club VIP Epycure" loyalty program is designed for wellness enthusiasts. As a member, you earn points with every order and reach statuses (Boost, Power Boost, Love at First Sight) that grant you access to discounts and many exclusive benefits. This program is reserved for members of the "Club VIP Epycure," offering a unique experience and rewards for your commitment to our natural dietary supplement treatments.

How do I access the Epycure VIP Club?

How to earn points?

How can I check my points balance?

When are my points visible in my account?

How do I use my points?

Can points expire?

How is my status calculated?

How do I know my status?

How long is my status maintained?

What happens if I cancel or return my order?

I ordered with 2 different email addresses, can I merge my points?

Does the loyalty program work at the point of sale?

I was a customer before the program went live, are my previous orders counted?

Can I access other benefits if I refer a friend?